Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Original Paintings, Prints on Canvas, Prints on Metal, Prints on paper:
As all are custom ordered, Maymo Art does not accept returns. We urge you to pay careful attention to the size and type of artwork you want, before you place your order. If you need to change your order, please do so within 8 hours of purchasing. If your order is damaged or you received the wrong item by Maymo Art's mistake, the item is fully refundable, including shipping. (see resolution steps below)
Wearable Art: All wearable art from Maymo Art, LLC is custom printed. Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our sizing recommendations and/or sizing chart.
For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Maymo Art does not cover the shipping cost of a returned item. Returns must be received within 30 days of purchase date.
What are the steps to a resolution?
If you receive a product that has a mechanical issue that effects the use of it (for example a hole in a leg seam), please follow these steps to report it to us:
1) Take a few good quality pictures that clearly illustrate the problem. If the problem is related to sizing, try to place a tape measure on the garment to show the the problem.
2) Email us at alan@maymoart.com
In the subject title, please put the order number so we can easily look up your information and order.
3) We will confirm we received your email and will try to be back in touch in 48 hours. If your matter is urgent, please call us!
We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order, providing a credit to have the garment fixed at your local tailor, or in rare cases, refunding the order.
